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Refund Policy

Last updated 22 October 2026

This Refund Policy explains how refunds work for purchases on the AIA platform, operated by Shpat Radoniqi B.I. ("AIA", "we", "us"). Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Refunds therefore follow the Paddle refund policy (https://www.paddle.com/legal/refund-policy); this page explains how it applies to AIA plans and credit packs.

1. Who handles refunds

Paddle takes your payment, and Paddle issues any refund to the payment method you used. To ask for a refund, use the link in the receipt email Paddle sent you, or go to paddle.net and look up your purchase.

You can also write to us at info@aiaplatform.ai. We will help with the request and pass it to Paddle.

2. Your 14-day right of withdrawal

If you buy as a consumer in the European Union, the United Kingdom, the EEA, or another country where the law gives you a right of withdrawal, you can withdraw from a purchase within the period that law sets (14 days in the EU and the UK) and get a refund, as described in the Paddle refund policy. For a subscription this right generally covers the first payment, not later renewals.

3. Other refund requests

Outside a legal right of withdrawal, Paddle may, at its discretion, refund a purchase if you ask within 14 days of the transaction date. Paddle decides each request case by case and may give a full refund, a partial refund, or none. Requests that show fraud or abuse are refused.

When a purchase is refunded, your access to what you bought ends.

4. Subscriptions

  • Every new workspace starts with a free trial, so you can try AIA before you pay.
  • You can cancel a subscription at any time from Settings > Billing. Cancelling stops the next renewal; your plan keeps working until the end of the period you have already paid for.
  • We do not give pro-rata refunds for the unused part of a billing period, whether you cancel or move to a smaller plan part-way through it.

5. Credit packs

  • Credit packs are one-time purchases. Pack credits expire 12 months after purchase, and credits that expire unused are not refunded.
  • If a credit pack is refunded, or its payment is reversed through a chargeback, the credits still left in that pack are removed from your workspace. If the refund is later rejected or the chargeback is reversed, those credits are restored.

6. Payment disputes

If you think you were charged in error, please contact us at info@aiaplatform.ai or Paddle before you dispute the payment with your bank. A dispute is handled by Paddle and usually takes much longer to resolve than a refund request.

7. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed. A change never applies to a purchase made before it.

8. Contact

Questions about refunds can be sent to info@aiaplatform.ai.

Refund Policy — AIA